Terms and Conditions
By accessing the CIN website, the user expressly agrees to the terms and conditions of use set forth below.
The website with the domain name www.cin.com, including all subpages, is the property of CIN - Corporação Industrial do Norte S.A., headquartered at Avenida de Dom Mendo, 831, Apartado 1008, 4471-909 Maia.
All information and content made available on the website, including images, videos, texts and information, logos and graphic designs, or any document contained therein, are the industrial and intellectual property of CIN or third parties who have authorised their inclusion, and may not be used outside the permitted conditions. Except as otherwise provided by law, it is expressly prohibited to copy, store, reproduce, alter, transmit, disseminate, market or otherwise make information made available through this website accessible to third parties, except for personal and non-commercial use. Any use of information, particularly when authorised, must always cite the source.
Any attempt to alter or upload information, or any other action that may cause damage or jeopardise the system, is strictly prohibited and may be punished according to applicable law.
CIN provides company information on this website, striving to ensure that it is accurate, relevant, complete and up-to-date. However, CIN cannot guarantee the absence of errors and / or omissions and will correct them as soon as they are brought to its attention and / or it becomes aware of them.
The information on this website does not constitute an offer or recommendation by CIN, and therefore any decision based on it is the sole responsibility of the user.
CIN aims to minimise inconvenience caused by technical errors. However, certain data or information on this website may have been created or structured in files or formats that are not error-free, meaning that it cannot guarantee that the service will not be interrupted or disrupted due to such problems. CIN disclaims any and all liability for any problems that may arise as a result of visiting this website or any external websites linked to it.
This website is governed by CIN’s internal regulations and bylaws, as well as applicable Portuguese and EU law.
Colour Advisory - Terms and Conditions
Subscription to the Colour Advisory service implies the implementation of a written contract between CIN - Corporação Industrial do Norte S.A. and the customer, which covers the provision of consulting services by CIN in choosing colours to paint their property (hereinafter referred to as Colour Advisory).
Consulting services will be provided at the customer’s home address, or at CIN stores, commonly known as the CIN Campo Alegre Store or CIN Vêtejo Store.
Services must be scheduled by CIN within a maximum of 7 (seven) business days from the date of payment.
CIN reserves the right to refuse to schedule or perform the Services if it discovers that the CUSTOMER has provided false information, if the CUSTOMER cancels scheduled appointments twice without providing a valid justification, or if the CUSTOMER demonstrates behaviour contrary to the law or good manners.
The CUSTOMER is responsible for providing CIN with all requested information relevant to the preparation of the Colour Advisory proposal for the purposes of providing Colour Advisory services. CIN will not be liable for any damages caused to the CUSTOMER during the provision of this service resulting from the lack of information or inadequate, insufficient or misleading information provided by the CUSTOMER.
At the time of contracting, the CUSTOMER must inform CIN of any obstacles that hinder the provision of services. The accurate provision of this information by the CUSTOMER is essential for CIN to properly provide the services.
The CUSTOMER is responsible for correctly filling out the data requested by CIN. If a second visit is necessary due to any error or inaccuracy in the data provided by the CUSTOMER, the cost will be borne in full by the CUSTOMER.
CIN also reserves the right to refuse to initiate or continue providing Services at a location, whether a private home or commercial establishment, if, upon verification, the location does not offer suitable safety conditions or if, for any technical reason, it is impossible to perform or continue the provision of the Services due to one or more characteristics of the location.
Only Service scheduling requests made through the CIN Online Store - CIN Paints | MyCIN - Login. will be considered.
All appointments are subject to the availability of the Designers, and CIN will ensure compliance. If, for any reason, CIN is unable to proceed with the appointment, it will contact the CUSTOMER promptly and do everything possible to find an alternative date that is convenient for the CUSTOMER. CIN will not owe any compensation to the CUSTOMER.
Colour Advisory Services will be provided through:
a) a personalised consultation lasting up to 2 hours, to be held at the CIN Vêtejo Store or the CIN Campo Alegre Store during their respective opening hours;
b) a personalised consultation, at the address indicated by the CUSTOMER, with the Designer, who will respect the geographically defined areas available on the website;
Both options will conclude with the delivery of a Colour Advisory report and a quote for the purchase of the product presented therein.
Up to two business days before the agreed date for the provision of the Services, the CUSTOMER may, at no additional cost, contact CIN by email at customer.service@cin.com or by telephone at (+351) 229 406 000 to change the date of the provision of the Services covered by the Contract.
If, on the date and time agreed with the CUSTOMER, the CUSTOMER fails to appear or is absent from the location where the Services are to be provided, CIN will remain available for an additional period of 15 (fifteen) minutes, after which the provision of the Services will be void.
If the situation described in the previous subsection occurs, the CUSTOMER may contact Customer Service within 7 (seven) days from the initially scheduled date to reschedule, but will be charged new fees for the provision of the requested Services.
The projects carried out by CIN as part of the provision of Services covered by this Agreement are the intellectual property of CIN and, as such, CIN holds, originally and exclusively, all copyright and related rights inherent thereto, as well as all industrial property rights. They may be used indefinitely by the CUSTOMER and by third parties authorised by CIN for this purpose, by any means, partially and / or in conjunction with other works, modified or not.